Brand new features on Solve!

Hi Solve-ers!

We’ve been busy at Solve the past few months! You know what that means? Hot-off-the-press newfunctions, shortcuts, and tools! We have a bunch of cool updates, all designed to make your life even easier. Take a look below to see the latest in our software:

1. Client invitations


Now you can decide whether or not you want to contact a client when you create their profile. If you do want to contact them, you can select the preferred method (phone, email) and create a customized message to the client.

2. Group activity report


Track interactions with many clients in a single place. So, if 20 clients came to a meeting and you want to record that in the system, you don’t have to create 20 different separate activity reports. Log it once and you’re done!

3. Separate inactive clients


You can now see which clients are active and which are inactive in side-by-side lists. Ah, clarity.

4. Referral descriptions


We wanted to increase transparency in the referral process, so now when you make a referral, you  can share the specific needs of your client. This way, you can help your counterpart quickly get up to speed on your client’s case.

5. Outgoing referrals


Outgoing referrals have been a little difficult to keep track of previously. We heard you, so we added a section where you could see all your outgoing referrals, located right next to your incoming referrals. Keep track of who you referred, where you referred them, and whether or not your referral has been accepted.

6. Outgoing referral cancellation


Made a mistake with your outgoing referral? No problem! You can now cancel an outgoing referral before it’s accepted.

7. Job-specific resumes


Remember how you could only upload one resume for your clients? We fixed that. Now, you can upload resumes for specific jobs. Tailored resumes rule!

Other updates include:

8. Client assignment notification: We’re all about keeping your organization informed, so we added a new feature that notifies staff members when a client has been assigned to them.

9. Client phone numbers: If a text message to a client’s phone doesn’t work, we will alert all everyone connected to the client of the number’s failure, keeping everyone involved on the same page.

10. Direct job referrals: You can now directly refer your clients to jobs! That means no more sending clients a job opportunity and waiting for them to accept or decline it (but, don’t worry–those options are still available).

11. Organizations can add multiple addresses: We took into account that many organizations have several locations for different programming. Now you can specify locations to show where your programs are located.

12. Clients filtered by program: Before, case managers defaulted to seeing all the clients of their organization, even those in other programs. We heard you that this sometimes made it hard to find the clients you needed, so now you default to seeing only clients most relevant to you (in your programs, or assigned directly to you, depending on your permission levels within your organization). But don’t worry, you can still change the filter settings if you need to see other clients.

Onward and upward,

Reid Compton
Head of product

Co-Founders: Finding Your Perfect Match


Matt Strauss, Solve Smart Cities, Co-founder & CEO

Peter Thiel – Finding Co-founders is Like Finding Your Spouse  

Finding a co-founder is tough, very tough. All startups have an incredible amount of risk. You meet tens or hundreds of people who share your idea. Many people say they would love to help, but they ask for consulting fees or other payments. Resources are scarce in startups, so that is usually not an option.  

Websites such as CoFoundersLab and Founders Dating help entrepreneurs address the common problem of finding an ideal co-founder. But these websites are often full of people with their own ideas who do not want to implement someone else’s vision. As Peter Thiel says in his book Zero to One, “Finding your co-founder is like marriage. How many of you would marry someone after meeting once?”

Thiel is right — you must approach the search for a co-founder as you would a potential spouse.  

Finding someone you trust and who shares your values is essential. The ideal co-founder believes in the company, will work only for equity, and has a proven record of “executing” ideas to businesses.  

So let’s say you found someone you think could be a perfect match. Especially when it’s someone you don’t know well, it is critical to make sure you are on the same page.  You should view the world similarly, agree on the types of people you would hire, and have the same vision of the product. If you just met this person, you shouldn’t start building your product right away. Instead, talk two or three times a week, once in person and the rest over the phone. Share all the details about your vision, and get their feedback and input. Discuss the potential hurdles. Then, address equity. Make sure everyone is comfortable with their sweat equity incentives and amounts.

For us, it was easy getting along. First, I met Reid. We agreed on one key thing: being a mentor is awesome, but it is difficult to scale your impact. Seeing your mentee overcome hurdles and achieve their goals is one of the best feelings ever. But, it’s tough to recognize that you can only help your mentee reach a certain milestone;  the next milestone may require additional time or resources that you cannot provide.  We both knew we wanted to work together to solve this problem and scale our impact.

Then came Emile. After hearing Emile speak at a few events, I met with him to explain my goal of scaling social impact through software. Emile’s ears immediately perked as he knows software is key to scaling impact. I initially asked Emile to join as a board member, but instead Emile insisted on becoming a co-founder. That moment Reid and I realized we were on to something.

That “something” is the belief in solving the opportunity gap by providing new funding streams to workforce nonprofits and job training programs. Solve Smart Cities works with workforce development nonprofits, such as Cara Program, ReWork, UCAN, The Ideal Candidate, and others, to scale their impact. Solve Smart Cities is looking to partner with churches that offer job training programs and other nonprofits focused on manufacturing training. Please reach out to us if you know of any!